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2024.1 Monitoring Dashboard

2024.1 Monitoring Dashboard

Owned by Yurii Pochtovyk
Feb 09, 2024

RocketWeb NetSuite Connector works. But every now and then, something gets changed. Maybe a new Magento Attribute is added. Or a new Shipping Method. Or someone modified the Configuration & Setup section. And suddenly, one of the workflows is not working. We created a section 2024.1 In case of technical issue to figure out what to do. On this page, we will look into what information is available to us.

Accessing the RocketWeb NetSuite Connector Monitoring Dashboard has its own page, visit that if you don't know how to access it.


The main page of the Monitoring Dashboard is a simple grid:

It lists all of the processes that are happening in the NetSuite Connector. The Configuration section allows setting up few things.


The grid filters allow you to filter the grid by most commonly used filters:

  • Created 
    Allows you to limit the grid based on when an entry was created. 
  • Process
    Allows you to limit the grid based on Export or Import
  • Entity
    Allows you to limit the grid based on which Entities the NetSuite Connector is installed with.
  • Status
    Allows you to limit the grid based on which phase of the process the entry is in.


Thru combination of these filters, you can easily find the entry that is causing the issues in your system. 

Statuses

The status of the entry tells you at which point of processing it is:

  • In Queue - NetSuite Connector added the entry into the Queue line but nothing further happened yet
  • In Progress - NetSuite Connector is processing the entry right now
  • In Queue - Retry - NetSuite Connector tried processing the entry but for some reason, it failed, so its back in the Queue line
  • Done - NetSuite Connector successfully processed the Queue entry
  • Cancelled - The entry was manually canceled thru the Dashboard
  • Error - NetSuite Connector tried processing the entry 10 times and it failed each time. It won't be processed again unless you manually run it from the Dashboard


Once you identified the problematic entry, you can either Cancel it or View the details.

The View screen gives you detailed information on what is happening with the entry.

  • The General Information section holds the same data as the Grid section does.
  • The Process Information section holds the history of process outputs. This allows you to see how the entry was handled thru the NetSuite Connector.

  • The Item Data is an advanced section that allows you to manually fix the payload that is used in the entry. 

    Modifying the payload data can cause major issues and should be used ONLY with proper understanding on how NetSuite data is structured. Click on the (question) next to the Instance row to get to the NetSuite Schema page.

Once you save the entry, the RocketWeb NetSuite Connector will retry the entry.

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